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Template Contribution
Web Development
Website Builder
Printing module flow
Introduction To xEpan
HR Application
Communication Application
Project Application
Digital Marketing Application
Commerce Application
Production Application
Account Application
CRM Application
Epan Drive
My Menu
Configuration
Configurations are necessary for working in CRM application.
For examples : For using support ticket section, you have to configure the email contents for send & receive emails to customer for support.
Click on CRM > Configuration Menu :
You will get page :
1. For "Support Auto Reply Mail Content" :
This email content used to send auto reply mail, when a customer interact with an organization / company via email.
Note : If customer communicate with organization using its registered email on xEpan, then "Support Ticket" generated & an auto reply email automatically sent to customer with a Support Ticket No. in format of "Support Auto Reply Mail Content". 
2. For "Support Denied Mail Content" :
This email content used to send denied mail, when a customer interact with an organization / company via email.
Note : If customer communicate with organization using its non-registered email on xEpan, then "Support Ticket" not generated & a denied email automatically sent to customer. in format of "Support Denied Mail Content".
3. For "Closed Ticket Mail Content" :
This email content used to send closed ticket mail after closing of support ticket. Its mean issue has been solved by your organization.
Note : After solved of issue a closed ticket email automatically sent to customer. in format of "Closed TIcket Mail Content".
After successfully configuration of mailing content, you have to further move to mange 'Support Tickets' .