Communication for business, it is a key function of management, an organization cannot operate without communication between levels, departments and employees or with its partners & customers too.
Communication play an important role in any business, so using of communication services are necessary for operate a business.
Using of communication services your business will get some advantages, i.e. :
1. Communication service can be used for intra - company communications (between employees), marketing purposes and coordinating with business partners, suppliers and customers.
2. Easily can analyze report of communication & it helps to prepare a framework for further communication with customers or partners.
Let know how to use communication, click on Marketing >> Lead. You will be redirected on a page :
Click on Communication, you will get window :
Feed proper information to save communication.
Communication Type : You can select type as "Email or Support or Call or SMS or Personal or Comment or Telemarketing.
Communication Sub Type : You can select type from available list of sub type which is defined in communication's Configuration >> Communication Sub Type.
You can mark this communication as a follow up too.
After successfully communication saved. Record here, i.e. :
After successfully made of followups, you can check followups list on Communication action window i.e :
If this followups assigned to specific employee then that employee can check followup list in My Followup. Click on My Menu >> My Followups.
Here you can filtered followups too based on its status.